Program & Direct Service Team

Case Manager

Position Summary:
The Case Manager works directly with program participants to assess needs, develop individualized plans, and provide ongoing support throughout their journey. This role is central to helping individuals move from crisis to stability.

Key Responsibilities:

  • Conduct intake assessments and identify participant needs

  • Develop and monitor individualized service plans

  • Provide ongoing support, guidance, and accountability

  • Connect participants with internal programs and external resources

  • Maintain accurate case notes and documentation

  • Monitor progress and adjust plans as needed

  • Advocate for participants and support goal achievement

Qualifications:

  • Experience in case management, social services, or a related field

  • Strong interpersonal and problem-solving skills

  • Ability to manage multiple cases effectively

  • Knowledge of community resources and support systems

Program Coordinator

Position Summary:
The Program Coordinator oversees the daily operations of specific programs, ensuring services are delivered effectively, consistently, and in alignment with organizational goals.

Key Responsibilities:

  • Coordinate program schedules, activities, and logistics

  • Support program staff and ensure smooth service delivery

  • Track participation, outcomes, and program data

  • Assist with program development and improvements

  • Ensure compliance with policies, procedures, and grant requirements

  • Serve as a liaison between staff, participants, and leadership

Qualifications:

  • Strong organizational and coordination skills

  • Experience in program management or nonprofit services preferred

  • Ability to manage multiple tasks and deadlines

  • Effective communication and leadership abilities

Social Worker

Position Summary:
The Social Worker provides professional support to individuals facing complex personal challenges, including trauma, substance abuse, and life instability. This role focuses on emotional well-being, advocacy, and long-term recovery support.

Key Responsibilities:

  • Provide counseling and emotional support to participants

  • Conduct assessments and develop intervention strategies

  • Support individuals dealing with trauma, addiction, or crisis situations

  • Advocate for participant needs within the community

  • Maintain confidential records and documentation

  • Collaborate with case managers and program staff

Qualifications:

  • Degree in social work or related field (BSW or MSW preferred)

  • Knowledge of trauma-informed care and counseling practices

  • Strong empathy, communication, and ethical standards

  • Appropriate licensing (if required by state regulations)

Volunteer Manager

Position Summary:
The Volunteer Manager recruits, trains, and oversees volunteers who support the organization’s programs and events. This role ensures volunteers are effectively integrated into the mission and operations of The Renewal Foundation.

Key Responsibilities:

  • Recruit and onboard volunteers

  • Coordinate volunteer schedules and assignments

  • Provide training and ongoing support

  • Track volunteer hours and engagement

  • Ensure volunteers understand roles, expectations, and policies

  • Recognize and retain volunteers through appreciation efforts

  • Match volunteer skills with organizational needs

Qualifications:

  • Strong leadership and organizational skills

  • Experience in volunteer coordination or team management preferred

  • Excellent communication and people skills

  • Ability to motivate and manage diverse groups

 

“Our Program & Direct Service team is at the heart of The Renewal Foundation; working directly with individuals to provide guidance, structure, and support every step of the way.”